Benefits Information

Benefits Administration is handled by the regional office in Greensboro, NC. If you have questions, please contact the numbers below. Bargaining Unit employees may also contact their Union Representative Kenny Shepherd.

Benefits Enrollment & Changes

1.833.929.1113 /

Life event change (birth, marriage, divorce, death, loss of coverage), new hire enrollemnt packets, change of beneficiary, inactive status of insurance, change of addree for 401k/pension, showing inactive employee at Transamerica, not appearing in CareHere database.

Human Resources Service Center - Volvo Benefits
Phone Number: 1.800.344.8339 or [email protected]
Mailing Address: Volvo Group North America
                              7900 National Service Road
                              HRSC Mailstop CC2-38
                              Greensbro, NC 27409

Anthem - Medical & Vision Coverage
1.844.855.1942 or

Coverage issues, billing reimbursement, medical/vision insurance cards, prior autorization, network coverage.

Transamerica 401k & Mercer - Pension
1.800.356.9240 or

Contact Transmerica for any questions regarding 401k. Mercer handles all questions regarding your pension. SBU and HBU employees can turn in completed estimate forms to Union Benefits Representative Kenny Shepherd.

Delta Dental - Dentla Coverage
1.800.662.8856 or

Delta insurance cards, network coverages, all other inquiries about dental care.

Reed Group - FMLA & S&A

Contact ReedGroup to submit and manage all S&A and FMLA leave requests at 866.305.6502, Monday - Friday from 8 AM - 8 PM.


Kenny Shepherd, Local 2069 UAW Benefits Representative